Emergency phone numbers
For supply faults or emergencies, contact the electricity distributor in your region. Click here for a list of the distributors in your region.
Energy Efficiency Advice
Click here for energy saving tips and advice.
Pricing Fact Sheets
Sanctuary Energy's pricing fact sheets allow you to estimate the potential cost of your electricity. They show the cost of electricity based on regulated retail tariffs including GST for the light, moderate and heavy electricity user. Please note that discounts, rebates, concessions or any government levies are not included within these estimates.
Queensland Domestic Pricing Fact Sheet
Click the link to download a PDF of our Customer Charter.
Customer Hardship Assistance Program
Click the link to download our Customer Hardship Assistance Program PDF
Enquiry or Complaint
Sanctuary Energy is committed to providing excellent customer service. Our customer service team can help you with billing or payment enquiries, registration of special needs and referral to interpreter services.
If you have a problem or concern regarding our service or your rights, please promptly contact our Customer Service team. You can expect to be treated with courtesy and respect at all times and we ask that our staff are treated in the same manner.
We record, analyse, monitor and report on customer complaints and we are dedicated to reasonable resolution. If however you are unsatisfied with the outcome of your complaint; you may wish to contact the Energy Ombudsman in your State or Territory to have the matter reviewed.