Sanctuary Energy
Your Renewable Energy Partner

freecall 1800 109 099
Your Region: Change your Region
  • Australia
  • Queensland
  • New South Wales
  • South Australia

Sanctuary Energy is committed to providing excellent customer service. Our customer service team can help you with billing or payment enquiries, registration of special needs and referral to interpreter services.

If you have a problem or concern regarding our service or your rights, please promptly contact our Customer Service team. You can expect to be treated with courtesy and respect at all times and we ask that our staff are treated in the same manner.

We record, analyse, monitor and report on customer calls and we are dedicated to reasonable resolution.

For electricity supply please contact us:

email
facsimile +61 (0)2 4351 5533
post PO Box 3378, Tuggerah NSW 2259
telephone 1800 109 099

For Solar, Solar Hot Water, Heat Pump Exchange enquiries and service:

email
facsimile +61 (0)2 4351 5533
post PO Box 3378, Tuggerah NSW 2259
telephone 1800 109 099

For a summary of the your rights, entitlements and obligations as a small customer or to view Sanctuary Energy’s standard complaints and dispute resolution procedures, further information is available as a PDF download. You will require Adobe PDF Reader (or similar software) installed to read the document.

Download Summary of Customer Rights (PDF format)

Download Complaints and Dispute Resolution Procedures (PDF format)

If you are unsatisfied with the outcome of your complaint, you may wish to contact the Energy Ombudsman in your State or Territory to have the matter reviewed:

Energy and Water Ombudsman NSW (EWON)
www.ewon.com.au 1800 246 545

Independent Pricing and Regulatory Tribunal (IPART)
www.ipart.nsw.gov.au 1300 103 271

Essential Services Consumer Council of the ACT (ESCC)
escc@sct.gov.au 02 6207 7740

Energy and Water Ombudsman SA
www.ewosa.com.au 1800 665 565

Energy and Water Ombudsman QLD (EWOQ)
www.ewoq.com.au 1800 662 837

Do Not Call Register

If you would prefer not to receive unsolicited phone calls you can join the Do Not Call Register with the Australian Communications and Media Authority.

Some exempt organisations and companies who have your consent to call you may still call you from time to time.

If you would prefer not to receive marketing material from Sanctuary Energy, please contact us on 1800 109 099 to join our Do Not Market list.